Refund policy
We want you to love what you ordered. If something doesn’t work out, we keep the return process simple.
Returns
You have 14 days from delivery to request a return on eligible items.
To be eligible, items must be unworn, unwashed, undamaged, and returned in their original condition with any tags attached. Proof of purchase is required.
To start a return, submit a request through your Fluent account. Please do not send items back without an approved return request.
Once approved, your return must be shipped back within 5 days.
Items That Can’t Be Returned
The following are final sale and cannot be returned:
- Custom or personalized items
- Items marked final sale
- Gift cards and digital products
- Items that have been worn, washed, damaged, or altered
- Items returned without an approved return request
We cannot accept returns for personal preference or incorrect selections, including size, fit preference, color, design, softness, texture, or minor differences between on-screen and actual colors.
Please review the product details and size guide carefully before ordering.
Refunds
Once we receive and inspect your return, we’ll let you know if your refund has been approved.
Approved refunds will be issued to your original payment method within 5 business days. Your bank or payment provider may take additional time to post the refund.
Original shipping charges are non-refundable, and customers are responsible for return shipping costs.
Exchanges
We don’t offer direct exchanges.
If your item is eligible for return, request a return and place a new order for the item you want.
Cancellations & Order Changes
Orders cannot be canceled or changed once they are placed.
Please double-check your size, color, design, shipping address, and order details before completing your purchase.
Defective or Incorrect Orders
If you receive the wrong item or your product has a manufacturing or printing defect, contact us as soon as possible with your order number and photos of the issue.
If we made a mistake, we’ll make it right.
Lost, Stolen, Delayed, or Damaged Packages
Once an order is handed over to the shipping carrier, delivery is outside of our control. For lost, stolen, delayed, or damaged packages, please contact the carrier directly using your tracking information.
Fluent is not responsible for carrier-related delivery issues, packages lost or stolen after confirmed delivery, or orders that cannot be delivered due to an incorrect or incomplete address provided at checkout.