Customizer FAQs

Check out our How-to Videos.

Desktop or Mobile

1. Open the Customizer and click on the “Product” button in the vertical left-hand column. (Bottom of the page on mobile.) Choose your product.

2. Click on the Upload button in the vertical left-hand column. (Bottom of the page on mobile.) Upload an image or drag & drop from your computer.

Please note: If the quality of your uploaded image does not meet the print requirements, you will receive an error and be unable to use the image. Shirt Sleeves, Hoods & Clothing w/ Zippers can only be printed with Vector files in Flex ink.

PIXEL FILE REQUIREMENTS:

PNG, JPG, BMP or GIF file format
Image resolution at least 200 dpi for apparel
Image resolution at least 400 dpi for non-apparel
Maximum size 4000 x 4000 pixels
Maximum file size 10 MB
Image background must be transparent if you do not want it to be printed.


VECTOR FILE REQUIRMENTS:

SVG, AI, EPS and CDR file format
Maximum size 15 x 15 inches
Recommend size 11 x 11 inches 
Minimum line diameter 0.06 inches
Maximum of 3 colors
Each color is a separate layer
Objects and text must be paths
Curves must be completely closed and do not overlap
Image background must be transparent if you do not want it to be printed.


Customized products may only be replaced for the following reasons:

1. The product was misprinted (e.g., the printed image is incorrect or placed incorrectly)
2. The product was damaged (excluding damages during delivery)
3. The product does not match the fulfillment information (e.g., the product is the wrong size, color, or type, etc.)

Send a photograph of the product and brief explanation of the problem to info@FluentClothing.com

Please see our Return Policy for more details.